Now Brewing – director, Experience Innovation! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company; one that not only celebrates coffee and the rich traditions surrounding it, but that also sparks the limitless possibilities of human connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
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The director, Experience Innovation role is essential to driving Starbucks Reinvention Plan, specifically through the strategic optimization of the purpose-defined store portfolio. At Starbucks, we are moving from one-size-fits-all formats to a portfolio approach to trade area planning that brings to life new store concepts and formats designed for the future. Our goal is to enable the most effortless and delightful experiences imaginable for partners and customers and to create a resilient, high-growth portfolio.
This role will ensure effective implementation of our purpose-defined store strategy through diagnostic reporting, proactive management of the execution of purpose-defined store standards, and shaping the long-term strategic view of the portfolio mix. This role will partner closely with Marketing Planning, Starbucks Data, Analytics, Insights, and Business Operations (DAIBO) teams as well as Finance, Concepts, and Store Operations in service of new experiences that will define the future of how customers and partners (employees) engage with Starbucks.
Building and empowering diverse teams, codifying and sharing what we’re learning, and driving system-wide innovation and iteration at scale to deliver enterprise growth aspirations are also key to this director role.
As director, Experience Innovation, you will…
- Develop and systematize purpose-defined format reporting and diagnostics for senior-level audiences, both to inform ongoing visibility to and elevate insights to support decision-making
- Proactively shape long-term strategic view of portfolio mix, based on insights and purpose-defined store strategy
- Partner closely with Staffing & Scheduling Excellence, Finance and DAIBO teams to ensure correct productivity drivers are imbedded into operationalized staffing model
- Build and lead a high-achieving, diverse team that is motivated and empowered to create the future of the Starbucks experience
We’d love to hear from people with:
- Track record of building effective and diverse teams
- High degree of comfort with leading through ambiguity
- Collaborative, open-minded approach to partnering across the enterprise
- Experience in portfolio management, reporting and analytics
- Ability to communicate a compelling and inspired vision paired with the ability to advance strategic priorities through a complex, matrixed organizational structure
- Demonstrated excellence in leadership courage and willingness to take calculated risks
From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
Join us and inspire with every cup. Apply today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.
