About Freshworks
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 60,000 companies - from startups to public companies - worldwide use Freshworks software-as-a-service (SaaS) to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
As an Account Manager at Freshworks, you’ll be responsible for driving sales into existing defined accounts in the DACH region. Your accounts will all have strategic importance to the growth of the region. You will collaborate with teams across Freshworks to manage all aspects of the sales process including business development, lead management, qualification, evaluation, and closing. You will advocate multiple Freshworks product lines and as a brand ambassador, you will champion our innovative Software-as-a-Service products to make organisations more productive, efficient and customer-oriented.
Your Role and Responsibilities:
Along with your manager, define and execute plans for your accounts, and then exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
Develop and manage your sales pipeline, by assessing and moving many activities simultaneously
Grow, manage and track customer contact and install base within your accounts
Act as a guide and strategic partner to your accounts by becoming intimately knowledgeable about their key business challenges
Use resources effectively, including MRE, SDR, Pre-Sales, Support, Project Managers and Product Marketing Managers to meet your sales goals
Provide regular reporting of pipeline and forecasting
Keep abreast of competition, competitive issues and products
Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care
Travel to customer locations in support of sales efforts as and when required
- 3-5 years of sales experience; preferably in an Account Manager role in a high-velocity software sales environment. Domain knowledge in the field of SaaS, CSM, CRM or ITSM is advantageous
You have a desire, even an obsession, to bring new teams into the Freshworks world to maximize revenue. You are a Hunter and a Farmer and a Closer at heart
Showed consistent overachievement of sales goals in a large geographic territory selling a technical product
Highly driven individual with an execution focus and a strong sense of urgency and a belief in the Freshworks mission. Able to go beyond relationship management
Customer-oriented, extraordinary communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support them
Willing to go the extra mile with a strong work ethic; self-directed and resourceful
Fluent in German and English, other language proficiency is a plus
Additional Information
These are some benefits you can expect from us in return:
- Enhanced Paid-Time-Off with an additional day off for the 1st 5 years of service
- Company funded Life & Long-Term Disability insurance
- Learning & Reading budget of up to €1.000 per year
- Fitness budget of up to €30 per month
- Free yoga classes twice a week
- SMUNCH: Order delicious home cooked meals straight to the office on us 2X a week
- Company Funded Employee Assistance Program (EAP) for both you and your family
- 25 days annual Paid-Time-Off (PTO)
- Long Service Awards
- Discounted Tax Support Services
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.
Sounds interesting?
Then please apply here via our website and share your salary expectations as well as the earliest date you can join us. Feel free to visit our website to find out about other job postings.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
