Imagine a world where Monday blues are a thing of the past. Where redundancies provide real opportunities to pivot. And where everyone can shape a career meaningful to them.
At Reejig, we think everyone deserves to fulfil their career potential. Our AI helps companies adapt and grow, making it easy for HR teams to see their entire talent pool, identify skill gaps and build careers.
Our Mission
At Reejig, we are committed to creating a world with Zero Wasted Potential. A world with zero wasted potential is where every individual has access to a meaningful career; where every business can be taken to new heights because we are able to unlock the skills and potential of our people; where society has confidence in a working world in which everyone has access to fair and equal opportunity. This is what we stand for.
Our Customer Success team is growing! We are looking for a qualified leader for a hybrid role to support our enterprise customers, ensuring they are delighted with our products and services. You will play a pivotal role in ensuring our customers get the best out of the Reejig platform.
Your role will:
- Provide a first-class customer experience and become the trusted advisor and first point of contact.
- Build trusted relationships with customers and help them get the most out of the product by becoming a deep subject matter expert across Reejig’s products. This includes but is not limited to; onboarding, recurrent training, and answering technical and content-based questions.
- Work collaboratively with cross functional teams to provide best-in-class customer experiences for new and existing customers.
- Assist in developing and maintaining materials to ensure customer utilization and success.
- Maintain expert level knowledge of Reejig product offerings.
As an Implementation Manager, you will:
- Consult with customers to understand their organization’s current state of workforce challenges and lead workshops to guide them to optimal state designs that align with business outcomes.
- Manage the overall project delivery life cycle against our structured methodology, keeping project timelines, milestones, and budgets on track and stakeholders informed.
- Understand and can translate technical components of the project.
- Work with sales and pre-sales teams to present our services to prospective customers and generate project statements of work, reflecting services scope aligned to Reejig’s product solutions.
As an Customer Success Manager, you will:
- Retain and renew existing accounts through promoting growth and driving product advocacy.
- Develop long term strategic account plans that identify expansion opportunities.
- Organize and run Quarterly Business Reviews centered on ROI and Success Metrics.
- Report up to date metrics on client usage data and health indicators.
- 5+ years of experience in (Enterprise) Customer Success, with no less than 3 years as a business consultant with project management experience. Previous experience in HR technology or recruiting is preferred.
- Excellent critical thinking skills with an ability to break down business problems and create solutions that align to customer goals.
- Exceptional communication, listening, and relationship building skills, driven by empathy and a desire to understand where customers are coming from.
- Experience with Customer Success methodologies, processes, and enablement best practices.
- Technical understanding of integrations and how API’s work.
- A proven track record of solving complex problems, driving customer satisfaction and enhancing the customer experience.
- Ability to to be self-motivated, highly organized and have a positive attitude and professional demeanor.
- A passion for ensuring your customers are successful!
Additional Information
What’s in it for you?
- Competitive salary and benefits package, including equity options.
- Flexible work hours and a fully remote work environment.
- Access to benefits such as Paid Parental Leave, and Work From Anywhere.
- The opportunity to make a meaningful impact on our company culture and growth.
- A supportive and collaborative team that values personal growth, and having a balance for your personal and family life.
- Being part of an amazing team where our purpose of #zerowastedpotential is lived every day and have the opportunity to change the world and the lives of thousands of people.
